Your Company Name: Policies
Satisfying our customers is a business philosophy
that we respect, practice, and emphasize in our business.
Need to Return a product
To
return a product at
Your Company Name,
you'll need to request a Return Merchandise Authorization (RMA)
number. This can be done by contacting our service department at
service@yourwebsite.com,
or by telephone.
NO returns
of any type will be accepted without an RMA.
To request
an RMA:
By phone: 1-800-555-5555
Monday - Friday: 7 a.m. - 9 p.m. CT
Saturday: 9 a.m. - 5 p.m. CT
By e-mail:
service@yourwebsite.com
We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem
In
general, Your
Company Name
accepts returns on merchandise
from select manufacturers within
30
days. However, Your Company Name
reserves the right to authorize product returns beyond
30 days from the invoice date. IF the product is accepted after
30 days, credit will be issued toward one of the following:
-
FUTURE
PRODUCT PURCHASES
- A
FULL CASH REFUND
-
ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED
ITEMS.
Customers are responsible for all shipping charges back to
Your Company Name
on returned items,
and Your Company Name
will pay the shipping charges on the replacement
or exchange item(s) going back.
- SEND YOUR RETURN VIA COURIER TO THE ADDRESS
BELOW: AND Your Company
Name WILL COVER THE SHIPPING CHARGE
- Your Company Name
1234 STREET DRIVE
CITY/STATE/PROVINCE
COUNTRY
ZIP/POSTAL CODE
Returns
within 30 days from invoice date can be for exchange, replacement
refund or credit at
Your Company Name
discretion.
Please be aware that specific manufacturers have more restrictive
return policies.
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